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A: If you're a wholesaler or store owner, feel free to send us your inquiry. Email us at contact@woobilly.com.

A: After successfully placing your order, you will receive a unique Woobilly order number via email. Here’s how to find it: • Check your email inbox or spam folder for the order confirmation. • Create a Woobilly account using the same email address you used for the purchase, and find your order number under your order history.

You can modify or cancel your order by contacting our Customer Support Team before it is processed. If you miss this window, don’t worry! We are committed to helping you find the perfect fit and offer 30-day hassle-free returns and exchanges. If you'd like to make changes, we recommend placing a new order to ensure timely delivery.

Before completing your order, you'll find a box on the final page to enter your discount code. After entering the code, click 'Apply,' and your total will update to reflect the discount. *Only one can be applied per purchase

After your order has been shipped, you'll receive an email notification with tracking information. You can track your order using the link in the email or by logging into your account on Woobilly.com. Please note, your order may arrive in multiple shipments, and you will receive a separate email for each one. The notifications will be sent to the email address used to place your order. If you're unable to track your order, please email contact@woobilly.com with your order number and request.

First, check the area where the carrier might have left the package and ask your neighbors in case it was delivered to the wrong address. Also, look for any 'attempted delivery' notices, which may indicate the carrier tried to deliver but no one was home. If you still can’t find it, wait until the end of the next day, as some carriers may mark packages as delivered even when they’re still in transit. If you still don’t have your package, contact the carrier with your tracking number for more details. If the carrier cannot resolve the issue, please reach out to our Customer Care Center at contact@woobilly.com.

• We accept exchanges and returns within 30 days of receipt. Free gifts, underwear, and items marked as final sale are not eligible for return. • Items must be returned in their original condition—unworn, unwashed, with all tags and liners attached. • We kindly ask that you try on items without wearing makeup, perfume, or beauty products that could leave marks or scents, as this may make the item non-returnable. • Please wear underwear when trying on your purchase, as we reserve the right to refuse returns that show signs of wear. • Exchanges: - We are happy to offer free exchanges, and for your first exchange, Shapellx will provide a complimentary return label. - However, for any subsequent exchanges, customers will be responsible for the associated shipping costs. • Returns and Refunds: If a customer decides to return an item for a refund, please be aware that Woobilly does not cover the cost of return shipping. * In most instances, we can only process one return or exchange per order. To ensure a smooth process, please carefully consider all the items you wish to return.

Once we confirm your returned item(s) are on their way, we will proceed as follows: • For exchange requests: Your replacement item(s) will be shipped, and you’ll receive a confirmation email with tracking details. • For return requests: We will process your refund and notify you via email. The refund will be applied to your original payment method. Please note, refunds may take 1-3 business days to appear in your account due to varying processing times by financial institutions.

If you're not completely satisfied with the fit or feel, you can exchange or return the items within 30 days. To request a return label, feel free to email us at contact@woobilly.com. This service is available for U.S. customers only! * One return label for per order.

Once we confirm your returned item(s) are on their way, we will proceed as follows: • For exchange requests: Your replacement item(s) will be shipped, and you’ll receive a confirmation email with tracking details. • For return requests: We will process your refund and notify you via email. The refund will be applied to your original payment method. Please note, refunds may take 1-3 business days to appear in your account due to varying processing times by financial institutions.

We apologize if you received a damaged item. Please email a photo of the damaged product, along with your order number, to contact@woobilly.com, and we’ll be happy to assist with a resolution. Please note that damaged items outside the 30-day return window cannot be returned or refunded.

We use outside delivery companies (UPS, FedEx, DHL, and USPS), we cannot guarantee these delivery times.

Yes, we offer standard and express shipping options to most countries.

Normally we will only ship to the address entered when the order was originally placed. Please contact with us as soon as possible if you need to update the shipping address.

Orders are processed depending on item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed. Most orders placed on business days will be processed and shipped within 1-2 business days. We are unable to deliver on weekends or public holidays, any orders placed during this period will be dispatched the following business day.

Standard shipping 1-3 business days / Standard Delivery 3-7 business days Please note that shipping times do not include the standard 1-2 business days processing time it takes for the order to ship out. Please note: due to the large order volume and slow logistics during the Black Friday shopping spree, some shipments may be delayed. We're working diligently to get your order on time.

Please note that we do not deliver to PO Boxes or APO addresses. For more information on international shipping, please contact us at contact@woobilly.com.

Please contact us if you have not received your delivered order or it has been lost in transit by the carrier. We would be happy to assist.

Our website is currently in United States dollars. All purchases will be converted to USD after purchase.

The payment methods we offer are: 1. Pay With Credit/Debit Card (Visa,Mastercard,American Express,Discover,JCB,Diners Club.); 2. Pay With Paypal

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest. Visit our Afterpay page for more information by clicking here.

Your payment is secure and your information always remain private. All information is encrypted form to ensure the overall security of all sensitive information.

To the extent that we are required by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total. The tax amount displayed during checkout is an estimate of the tax applicable to your order. This amount may vary slightly from the actual amount of tax payable in connection with your order due to different tax rates which apply as a result of the origin and destination of the item(s) being purchased, as well as other factors.